Responsibilities:
Being the in-country, subject matter expert for buyer-related risks, with emphasis on account registration, account-take-overs, voucher abuse, reseller abuse, fake/fraud/high-risk orders, and returns/refunds.
Being the in-country subject matter expert for seller and product-related business risks, with emphasis on counterfeit, scam products, and prohibited and controlled goods.
Supporting the registration, claims, complaints, and disputes for intellectual property right holders.
Oversight and execution of buyer, seller, and product risk screening processes while ensuring support of established service levels.
Developing and executing operational policies and processes for business security operations and dispute management.
Handling escalations and conducting investigations for incidents.
Conducting analysis, reporting on performance, and identifying trends.
Anticipating and escalating issues quickly and efficiently, as necessary to allow proper corrective action/decision.
Working closely with other functions such as Customer Care (Customer Support, Partner Support, Business Process Outsourcing), Commercial teams (Platform Governance, Seller Services, brands, etc.), Logistics, Security and Business Risk teams, and others to identify and assess risks.
Conducting product training and communicating changes to stakeholders.
Executing communications and stakeholder engagement with C-level leadership across ventures and with regional teams.
Qualifications:
8-10+ years in risk management, compliance, internal control or internal audit, leadership and management of a team.
Analytics skills (including SQL, advanced Excel, or other analytical tools) with experience using data to create and improve business strategies.
Strong project management skills, with experience in collaborating with different business functions and key stakeholders.
Strong communication skills, with experience in involving technical and regional/local venture counterparts, coordinating multiple stakeholders, and reporting to large audiences or senior management.
Experience in the e-commerce industry is desired.
Thai nationality only.
If you would like to apply for this position, please send your resume to consultants@utcthailand.com or fill in your information on the section below.
*All applications will be treated in strict confidentiality. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified.